All our deliveries are sent via UPS

UK Standard costs £6.00 (unless you spend £100 or more, in which case delivery is on the house*). UK Express costs £8.95.

The cut-off time for placing an order with UK Express delivery is 12pm on a standard weekday (which means excluding weekends or Bank Holidays).

*This may change from time to time in line with ad hoc promotions.

UK Express deliveries are sent using via UPS Tracked 24 Express service and should arrive in one working day provided you order before midday, Monday to Friday. Orders placed after 12pm on weekday – or on a Saturday, Sunday or Bank Holiday – will be dispatched the following working day, so should be delivered on the second working day after the order is placed.

Should you wish to split the goods within your order between multiple addresses, please email ………immediately after completing your purchase. (Please note, you may be asked to pay an additional delivery charge.)

The best way to ensure your goods are dispatched to the correct addresses is to place multiple, separate orders.

If you’ve made a mistake and need to amend your delivery address, please email us info@waveme.co.uk immediately after completing your purchase and include the correct address so we can make sure your item is delivered to you at the correct address.

If your order hasn’t arrived within the anticipated timeframe, please drop us a line at ……. and include your order reference number in the message.

Please be aware that sometimes, at busy times of year (in particular the peak Christmas shopping period), Royal Mail services may be subject to delays beyond our control.

If you'd like to track the progress of your delivery once it has been dispatched, please email us (no earlier than 12 hours after you receive your dispatch notification email) at info@waveme.co.uk with your order reference number, and we'll send over your tracking reference number.

Orders are hand-wrapped in ……… (100% recyclable and made using a high recycled, chlorine-free pulp), packed inside a brown paper mailing bag or brown cardboard box (both 100% recyclable) and sealed with branded masking tape.

Our tissue paper, mailing bags and cardboard boxes as well as our branded tape can all be recycled.

Good news – we don’t disclose price information in any deliveries.

Orders are dispatched with a packing list which states the delivery name and address, the billing name and address, and the name and size/colour of the products included in the order.

If you’re shopping for someone else, your name and address will appear under the billing details (which means it’s nice and easy for them to determine who the gift is from) and your recipient’s name and address will appear under the delivery details.

Yes all orders must be signed for or re-arranged

For information about returning goods purchased via our website, please see 'Shipping & returns'.

We’re currently delivering to any address within the UK & Ireland. Regrettably, we don’t deliver overseas right now but do hope to in the near future.

*We’ve partnered with EcoCart which allows customers to opt into a carbon-neutral purchase and delivery service.

You can carbon offset both the production and the delivery of your order, and also help fulfil UN sustainable development goals such as creating jobs and education for local communities and fighting poverty.

At checkout, your carbon offset cost will be calculated automatically based on the items in your basket.
Select 'make my order carbon neutral' before payment to opt in.

Please note, all carbon offset payments are non-refundable.

Orders placed online can be returned via the following methods:

Free postal returns using CollectPlus
Postal returns using a courier of your choice (please note this is at your expense)

please include:

Your order number and email address or delivery postcode.
The original printed packing slip that was included with the delivery.
The confirmation email received when you placed the online order.

Free postal returns via CollectPlus

We offer an entirely free returns service using CollectPlus, which allows you to log your return and track its delivery online.

To request a return with CollectPlus, please click here.

To start the return process, you’ll need your email address and order number.
You’ll then need to indicate the item/s you’d like to return and select the most appropriate reason for wanting to return your item/s.

Once you’ve submitted your return request, our team will be in touch to confirm the next steps. If your request is approved, you'll receive confirmation and a separate email containing your CollectPlus return address label and details of how to find your nearest drop-off point. You'll also find a link to track your return on its way back to us.

Postal returns via an alternative courier

Should you choose to use an alternative postal service, please note that you, the customer, will bear the direct cost of returning the item.

Our returns address is Wave Me….

We recommend using a tracked service as we cannot be held liable for items lost or damaged in transit when sent via an alternative courier.

To read our full Returns Policy, please click here.

Please note: Goods purchased online may only be returned according to the process outlined above.

You have 28 days (starting from the date on which your order was delivered) to send your items back to us and/or return your goods in store.

In support of our quest to reduce waste and ensure that every Wave Me item goes to someone who will value and care for it, we ask that you please process and return any unwanted order as quickly as possible.

Returning goods via our standard process (which used CollectPlus for return delivery) is free of charge.

Should you choose to use an alternative postal service, please note that you will bear the direct cost of returning the item and its safe delivery will be your responsibility.

If you would like to exchange something due to its size - for example you require a medium instead of a large - please email wave me…. with your order number and requested exchange and we will try to accomodate this for you.

If you’d like to order an alternative product, then you will need to return your goods and place a new web order. (We suggest that you do this as quickly as possible in order to secure the goods).

Don’t panic – we’re here to help. Drop us an email at info@waveme.co.uk or contact us here and we’ll resend your label as quickly as we can. Your label should be attached to your parcel.

Returns will be processed directly to your original payment method no more than 14 days after the return package is received by us.

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If you are returning all items within your order, your refund will include the original delivery charge. If you are returning part of an order, you’ll be refunded the cost of those goods only.

Please email Wave Me and we’ll look into this for you as quickly as possible. When writing, please provide your order number as well as a summary and photograph/s of the issue.

Please email wave me, stating the order number, your full name, address and phone number. It's also helpful for us if you can provide the reason for cancellation.

All product pages include sizes and/or dimensions to help you make the right choice, whether you’re buying a hoody, a towel or a pair of shorts.

We’ve also measured the length of every item of clothing by hand to help you find just the right fit. You'll find these measurements on our product pages, along with useful pointers about the shape and fit of each piece and the size of our models.

Whether you need help finding the right fit, choosing a colour or picking the perfect gift, you can email us at Wave Me for advice.

You can also send us a message via Instagram or Facebook.

However you get in touch, we'll always come back to you as quickly as we can.

You can shop with us without creating an account. However, you have the option at checkout to save your details for next time.

Doing so will allow you to:

Check your order history and payment history.

See the fulfilment status of any live orders and track your delivery (if relevant to your order).

Update your account address.

Not a problem – simply click here and select 'Forgot password?'.

Enter your email and, if there's an account associated with that address, we'll send you a link to generate a new password.

If you’ve received an online promotion or discount code, you’ll need to enter this at checkout.

First, enter your delivery information and select a shipping method.

When you reach the 'Payment' page, look out for the box marked 'Discount'. Enter your promo code and hit 'Apply'.

If you have any problems applying your code, drop us a line at Wave Me and we'll look into it for you

To unsubscribe from our e-newsletter, simply click ‘unsubscribe’ at the bottom of any newsletter that you’ve received from us (these will have been sent from Wave me…).

To update your contact details and/or preferences for e-newsletters, click the ‘preferences’ button at the bottom of the newsletter.

If you’d rather we do this for you, please drop us a line at wave me… and we’ll reply to confirm when your request has been fulfilled

If you’d like to contact us about anything not covered above, please email Wave Me and the most suitable member of our team will get back to you as soon as they can.